Why hasn't my order shipped?
Each item is handmade specially for you. Typically items take 3-15 days to ship.

What if I need my order sooner?
Shoot us an email before placing your order if you will be needing your item by a specific date to confirm it will be with you in time.

How long does shipping take?
Domestic orders are shipped with USPS 1-5 day shipping. International orders typically arrive within 7-14 days, on rare occasions they can take up to a month.

My tracking code shows my parcel has been stuck for a week, what's happening?
International orders only show tracking up to when it leaves the U.S. and when it is delivered. If it hasn't arrived within a full month you have a right to a reshipment.

I have emailed but I'm not getting a response?
We have very specific help center times. Emails can take around 72 hours to be read. Make sure we are in you email contact book. The quickest way to get a response is through the store's Twitter @indiefreakshop